Good food, but disappointing experience overall

We chose to eat at Brunelli’s based on the great reviews. Parking was easy, which is definitely a plus. The food was tasty – we had the chateaubriand, which they carve at the table. It looked a bit clumsy, but the meat itself was very good. The crème brûlée was also one of the best I’ve had in a long time and came in a generous portion. Unfortunately, the service was a letdown. We went to eat at 21:00, but they were already busy preparing for the next day. Because of that, the whole atmosphere felt rushed and far from cozy – more like we were in the way than actually welcome for dinner. After we got our food, we were completely forgotten. We only had one drink and didn’t get checked on again. Asking for the bill took forever and felt almost impossible because we were being ignored. The staff was friendly when we finally got their attention, but that took a lot of effort. The timing was also poor – we were still eating our starter (bread with butter) when the steak arrived just five minutes later. The restaurant itself didn’t feel very warm or special, and there were small children running around, which made it feel more like a McDonald’s than a high-end steakhouse. All in all, the food was great, but the experience didn’t live up to the hype. Sadly, this was the least enjoyable dinner of our holiday. I’d give 5 stars for the food, but only 3 stars for the service.