JUST PERFECT FROM START TO FINISH
From start to finish this hotel absolutely made our holiday. I had not flown anywhere in 20 years due to an extreme fear of flying, but after my father passed away I wanted to see where he used to holiday every year. Firstly al the staff leading up to our holiday were brilliant and helped me with all my questions. We booked a private transfer which was seamless and really helped after the flight. From the moment we pulled up to the hotel and were greeted by Havier to the moment we left, nothing was too much trouble. Every member of staff was absolutely fantastic. Breakfast was phenomenal with so much choice, big shout out to Mario on the cooking station most mornings. We ate at the Mediterranean restaurant on 2 evenings and they even changed the menu slightly to facilitate my dairy allergy. We also ate once at the poolside bar which was also brilliant. We stayed in a slightly bigger room (234) which was absolutely perfect. The room was a great size, as was the bathroom and changing area. We had a lovely balcony overlooking the pool and gardens which we loved. The balcony had a table, chairs and sun lounger. Members of staff remembered our names which was always amazing how they remembered everyone. The spa (we had it included in our package) was only for adults - this is perfect as we both teach and loved a few days in peace and tranquility. The spa has a lovely outdoor pool as well as indoor and our favourite was the waterbeds which were so relaxing. SO much to do inside the hotel, but also across the road there are other restaurants, shops, a pharmacy and a supermarket. And 15-20 minute walk and you were in the town centre - although you can also get the complimentary shuttle bus the has from the hotel into town. I honestly have never stayed in such an amazing hotel with such great service. It’s going to make going to any other hotel very hard to compare! If you are looking at booking this hotel, please do not hesitate. Thank you to all the staff for making my holiday everything and more. (I do not have any negatives but just a thought moving forwards - dairy free spread would be great) Thank you again and we cannot wait to come back
Hotel Botánico
Thank you for sharing your wonderful experience at our hotel. We are thrilled to hear that your stay was perfect from start to finish and that our team was able to assist you in overcoming your fear of flying to honor your father's memory. It is gratifying to know that our staff, particularly Javier and Mario, contributed positively to your holiday with their exceptional service. We take pride in accommodating our guests' dietary needs, so we are pleased that our Mediterranean restaurant could adjust the menu for your dairy allergy. Your feedback regarding the addition of dairy-free spread will be taken into consideration as we continuously strive to enhance our offerings. We are delighted that you enjoyed the spaciousness of your room and the tranquility of our spa facilities. It's great to hear you made use of the outdoor pool and found relaxation on the waterbeds. Additionally, we appreciate your comments about the variety of activities available within the hotel and nearby. Your kind words motivate us to maintain high standards of service, and we look forward to welcoming you back in the future. Thank you once again for choosing our hotel for your holiday.