Injured during massage at hotel due to negligence and breach of duty of care.

Rib (second) fractured due to excessive force during massage at this hotel. I reported the injury to the spa manger that day and later sent the hotel manager a copy of an MRI scan report and orthopedic consultant’s letter stating that the injury was consistent with the excessive force during the massage. I suffered extreme pain for several weeks, it hurt when I breathed and severely limited what I could do, ruining the rest of my 3 week holiday in Tenerife. Prior to the injury I had enjoyed swimming, yoga and gym each day and lots of walking. I have received no offer of compensation for the injury which was a clear act of negligence and breach of the hotel’s duty of care and it seems clear that I won’t unless I incur the cost of issuing legal proceedings. An extremely poor way to treat a hotel guest.