Disappointing

From the offset, our experience at Brunelli’s Steakhouse fell short of what we expected. What was meant to be an exceptional dining experience quickly turned into a disappointing evening. We were sat for 20 mins before anyone took our order despite the restaurant being half empty as the staff were rushing to set up tables for the next day despite the fact they weren’t closing for another 2 hours. There were also hidden fees for water and bread which we didn’t ask for but were given to us which we also weren’t impressed with. Yes - the steaks were excellent but the service we received is what really made this experience truly disappointing and not worth the money we paid. I would hate to see what the service would be like if the restaurant had of been fully booked.