Fabulous Hotel but needs some tweaks to be 5star GL

Loved this hotel and would happily stay again anytime but there are some things they need to sort out for it to be 5 star GL as claimed Staff are fantastic especially the cleaning staff and Sussanah in the main lobby and Antonio who was so incredibly helpful. Breakfast staff mostly great but some didn’t look very happy or say good morning etc Beautiful property located next to the botanical gardens in Puerto de La Cruz. A fairly easy walk into town and lots of restaurants and shops around in a generally very nice area The room was a bit dated particularly the bathroom with bad lighting and no extractor fan. Also nothing to stop the mirror steaming up after a shower. Great view from the balcony but just chairs rather than beds to relax on. Nice pillow menu but bed brakes irritating and beds slipped away from head board Main pool is relatively small but good for swimming as it is deep in one end . However when we were there it was taken over by families with kids as the shallow end was ideal for older children so sitting around the pool was noisy and not relaxing. Cocktails served often took far too long to come and didn’t always come with nibbles - at 14 euros each in Tenerife this should be better. We tended to go to the spa pool because of the children using the main pool. A lovely outdoor pool but absolutely no drinks served not even non alcoholic. Just terrible tea in a cardboard cup and not even allowed to fill up water bottles. In my opinion the whole spa area needs rethinking. Make it an adults only area, serve alcohol and food as an alternative to the main area. The staff look totally bored in this area. Some maintenance is also needed and there is not a nice smell around - drains- which I think was being worked on whilst we were there. None of the spa pools are hot - lukewarm at best. Could be a fabulous hotel and it’s really good but I want it to be better!!