Brunelli's Steakhouse (298)

I’d really avoid it !

Ok so 4th time here over a number of years, this time to celebrate our 40th Anniversary. We came from the Botanico Hotel who own the restaurant and requested a window seat. Just as the other three visits this did not happen….we didn’t expect it would to be honest. Now this place is charging top dollar for service and food and failed on both fronts. Arrived and was put on a table at the top of the stairs where smokers go to smoke who then leave the door open so we got fumigated in a wind tunnel. We ordered wine, water and food. The water never appeared so we chased it. A table of eight clearly very important people were then seated as the whole waiting staff fawned over them. Water and wine were left on the table,never once served despite this happening around us. But then the food ! I am not a chef but I can cook steak better than this. Fillet arrived and yes I know sacrilege we like it well done, well it was rare ! It was less than one centimetre thick so how this can happen is beyond me. So sent back and brought back to the table burnt to a cinder and the fries and veg stone cold as they were the ones sent back with the meat. So dessert, there are only five items on the menu so you would think when they gave the menu they might say up front what is not available. No we were then told….Tomorrow ! This place has slipped beyond belief the cooking, the service and the food were appalling and we left feeling very let down

Brunelli's Steakhouse

Thank you for sharing your feedback, and please accept our sincerest apologies for the disappointment on such a special occasion. We’re very sorry that the service, food, and attention to your seating request did not meet expectations — especially after several previous visits. Your comments have been shared with our team, as this is far from the experience we aim to provide. We value your loyalty over the years and regret that this visit left you feeling disappointed. Should you consider returning, we would be grateful for the opportunity to personally apologise and offer the high-quality experience that Brunelli’s is known for. Kind regards, The Brunelli’s Team