What a change!
My 3rd time at Brunelli's. The service has changed from 5* to max 3*, from warm and personal to something else. There was a problem with my food which was sent back and hence my steak and sauce got a bit cold. What a shame! Because their steaks are always excellent. I would have felt much worse if it hadn't been for the young man who stood out and was absolutely great, very attentive and sincerely apologised for the inconvenience and even reimbursed on the check. Anyway, my highlight of the holiday hit rock bottom. Still big points for the safe glutenfree food and knowledge.
Brunelli's Steakhouse
Thank you for taking the time to share your experience and for your continued visits to Brunelli’s. We’re truly sorry to hear that this occasion didn’t live up to your previous experiences. We regret the issue with your dish and that it affected your overall impression, even though we’re glad the quality of the steak itself met expectations and we're especially grateful for your kind words about the team member who assisted you. Your recognition means a lot and has been shared with him. We sincerely hope to welcome you back and provide the consistent 5-star experience you remember. Warm regards, The Brunelli’s Team