Disappointed, front of house rude ,and turned away with printed conformation, embarrassed, we was hushed away like dogs

Our hotel booked a reservation and confirmed by email and printed and given to us on arrival on New Year’s Eve they denied all acknowledgement of reservation and we had printed confirmation with us they said leave very in a abruptly manor , with no investigation on the booking , ruined our trip to Tenerife and the start of our new year we had been looking forward to for a year , eventually found a taxi and taxi driver said he had customers that have had bad experiences and said they may have had a customer last minute wanting table you may be regular and got money and took our table as we was online booking, he said he had heard of it before money talks, it seemed that sort of place if I am honest, my advice is stay clear or send a copy of your bank statement if your rich , this has put me off coming back to Tenerife Michelin star I would not give it a Michelin tyre hotel said they would not recommend this place again and was apologetic and disappointed, another guest said who went 2days ago said it was a hugely expensive disappointment.