It's like sleeping in a sauna
It's a beautiful (and expensive) hotel BUT we would NEVER stsy there again as it's like sleeping in a sauna because you cant use the air-conditioning to cool the room. The information in the room says, "Our hotel is equipped with a state-of-the-art air-conditioning system... It's also quiet and easy for the guest to operate, allowing digital temperature control of your room." But you can only warm the room as it's wintertime and the hotel has set it to 'heat only'. (I thought hotels, especially 5☆ ones, would have stopped doing this and allowed guests to actually chose the temperature they wanted (18°C in our case) - so much for 'state-of-the-art!!!). It is impossible to get the room below 22°C. We were told to open the doors to the balcony if we wanted it cooler which didnt work either. So a week of poor sleep, great!!!
Hotel Botánico
Dear Mr. Burke, Thank you once again for taking the time to share your feedback. As we have already replied to your review on Google, we are truly sorry that your experience with our air-conditioning system did not meet your expectations and that it affected the quality of your rest. We would also like to reiterate that, as soon as this matter was communicated to our team during your stay, it was addressed immediately and we offered all possible alternatives to improve your comfort. Your comments have been shared internally, as we continuously review our procedures in order to enhance guest comfort. We sincerely hope that, aside from this specific issue, you were able to enjoy the rest of your stay and the service provided by our team. Kind regards, Hotel Botánico & The Oriental Spa Garden