All great - except for the aircon.
Agree with an earlier review by Gary B. Doesn't make sense that a hotel of this calibre with a "state of the art" aircon system doesn't switch it on in winter. The 3 restaurants were all good but difficult to get into - so book online in advance if you can. Also, the earlier you book the better the table (as perceived by the restaurant - in the Oriental, that seemed to be the case). Given 4 stars as the positives far outweigh the negatives. Housekeeping and Room Service are great. Pools (particularly Spa) are fantastic. Gives the sense of opulence and luxury.
Hotel Botánico
Dear whilstthesunshines, Thank you very much for taking the time to share your feedback following your stay with us. We are truly pleased to know that, overall, you enjoyed your experience and that you especially appreciated the sense of luxury, our pools (particularly the Spa), as well as the service provided by our Housekeeping and Room Service teams. Your kind comments will certainly be shared with them. At the same time, we sincerely regret that the air-conditioning settings did not meet your expectations. Please rest assured that your comments have been taken into consideration for future improvements. Thank you also for your helpful note regarding restaurant reservations, which we are sure will be useful for future guests. We truly hope to have the opportunity to welcome you back again and provide you with an even more enjoyable stay. Kind regards, Hotel Botánico & The Oriental Spa Garden