Another memorable experience.
Memorable stay at this amazing beautiful hotel. This is our 5th stay at this fantastic hotel. We came for my wife’s 60th birthday. The quality of service, the standard of our room was its usual impeccable standard. We stayed in a superior Ambassador suite, which had a beautiful sea view. We stayed for a week, the standard of service and the professionalism of the staff is off the scale. This hotel is the best in Puerto del la Cruz. A special thank-you to all the bar hall staff Victor and Phil, who looked after us. Our break coincided with the Easter school holidays. Although the weather was a little unsettled, on the one day we managed to get to the pool it was a little noisy with lots of young children shouting, and running around the pool area which was slightly unsettling we hadn’t experienced that before, as when we normally come it’s very quiet. We absolutely love this hotel. It’s like a home coming every time we come back. So much so we have rebooked for late September. We can’t wait to come back.
Hotel Botánico
Dear Jules, Thank you very much for your wonderful review and for your continued loyalty to Hotel Botánico & The Oriental Spa Garden. We are truly delighted to know that your fifth stay with us was once again such a memorable experience and that you chose our hotel to celebrate such a special occasion as your wife’s 60th birthday. It is a pleasure to read that you enjoyed the comfort of your Ambassador Suite, the beautiful sea views, and the consistently high standards of service. Your kind words about our team mean a great deal to us, and we will be especially pleased to share your compliments with Víctor and Phil, who will be delighted to know they contributed to making your stay so enjoyable. We also appreciate your feedback regarding the atmosphere around the pool during your visit. As you rightly mention, this can vary depending on the time of year, and we understand how this may have differed from your previous, quieter stays. Please rest assured that your comments are noted, as guest comfort remains a priority for us. It is always a pleasure to welcome you “home,” and we are thrilled to know that you have already planned your return in September. We very much look forward to welcoming you back for another exceptional stay. Kind regards, Hotel Botánico & The Oriental Spa Garden