Great park but let down by staff/management
I feel really bad giving Siam park 3 stars as the waterpark itself is amazing. Whilst on our visit 21st May, we were approached by staff on the wave pool beach to put our umbrellas down due to wind. We have a 2 year old and there was absolutely no wind what so ever and it was such a clear sunny day. My 2 year old was asleep and the umbrella was keeping him in the shade. After many angry workers coming to tell us to put the umbrella down, (other families with kids were arguing the same) we were told we could go sit in the trees at the back in shade. Whilst being told we needed to put our umbrellas down, the bar umbrellas behind us were allowed to stay up and so were the life guards. After about 2/3 hours of back and forth between many families with young children the management rung for security. After security turning up the staff members then came back round telling people they could put their umbrellas back up. I’d totally understand the safety of umbrellas if it was windy but there was no wind at all. Many families left during this time as there were families with children as young as 6 months old being told they couldn’t have their umbrellas up. Whilst the park itself is amazing our afternoon was ruined with arguements back and forth with the staff and a lady in pink who I’m guessing was management. There was no apologies after and clearly no wind. Such a shame for such an amazing water park.
Siam Park
Thank you very much for your visit to Siam Park and for taking the time to share your comments with us. Your feedback helps us improve every day. We would also like to thank you for describing our park as amazing. We work every day to achieve excellence and to ensure that each and every one of our visitors enjoys a truly surprising and unforgettable day with us. Regarding the situation you experienced with the closing of the beach umbrellas, we would like to inform you that this measure is only taken on very specific occasions and strictly for safety reasons, in order to prevent any of our visitors from being accidentally injured by an umbrella due to sudden gusts of wind. The umbrellas located on the beach are not fixed to the furniture, unlike the umbrellas used at the bars and by our lifeguards, which are securely attached. However, in cases of strong winds, these umbrellas may also be closed as an additional safety precaution. We are pleased to know that our team members showed concern regarding the situation and were attentive throughout your visit. The ladies in pink uniforms you mentioned are part of our Public Relations team, whose role is to explain to beach users that the umbrellas are temporarily closed precisely because of possible sudden wind gusts. Of course, as soon as the wind subsides and the safety of our guests is guaranteed, our beach boys immediately proceed to reopen them. In any case, we sincerely regret that this inconvenience occurred during your visit. As mentioned, the option of sitting under the trees and enjoying the wonderful vegetation of Siam Park is also available as an alternative to the umbrellas, should guests prefer it. We hope to welcome you again very soon and send you our warmest regards from Siam Park.