ViP Villa Experience was a massive disappointment

We decided to book the VIP Villa experience as a treat for our party of 10, ranging in ages from 10-93. The experience was so disappointing from start to finish, at no point did we feel like we were having 'the park's most exclusive, premium experience' No priority access to the park even with pre-purchased tickets. The villa is not suitable for wheelchair users or prams due to access, which includes a very steep slope and steep steps ( we made the staff aware a member of our party was in a wheelchair but were not advised it was not suitable) 'Exclusive views of siam beach' were very very limited due to overgrown plants around the villa, leaving you feeling detatched from the park. The canopy of trees meant that the direct sunshine was limited, which wasn't necessary as there were parasols and the villa to find shade. It would have felt more comfortable and premium if the loungers and outdoor seating had cushions on them. Villa looked uncared for and smelled rather unpleasant. The amenities were quite far away from the villa and the cabanas, a dedicated food service to the area would have been nice. The list unfortuntely goes on and on with the overriding disappointment being the attitude of the staff, they were unhelpful and quite rude. The rides are excellent but the park is very much let down with it's interpretation of premium experience.