Shame on Siam Park for how they treat people with disabilities

I visited Siam Park on 25 June 2026 with my husband & 3 children and my experience with the staff completely overshadowed what should have been a special family day and left me feeling humiliated, distressed and discriminated against because of my disability. We booked our tickets to the park through our hotel the previous evening. At the time of booking I informed the hotel receptionist that I held a Nimbus Access Card due to a medical disability and asked whether I could obtain a disability access pass for the park, as I am unable to stand in queues for prolonged periods because of my medical condition. The receptionist specifically noted this on my booking and advised me to present my disability card at the park entrance where arrangements could be made. On arriving at approximately 9:45 am, I asked at the entrance about obtaining a disability access pass and was directed to the Information Desk. At the Information Desk I spoke with a member of staff who identified himself as Alberto. I showed him my Nimbus Access Card and explained that I have a recognised disability affecting my ability to queue. Rather than discussing what assistance might be available, he informed me that I could have obtained a discounted admission ticket had I booked directly through the Siam Park website rather than through my hotel. While this information may have been useful beforehand, it was of no practical assistance to me on the day. I explained that I was visiting from Ireland, that this was the only day my family would be visiting Siam Park, and that I had been unable to find clear information on the Siam Park website about accessibility for people with disabilities or regarding disability queue assistance. I also explained my medical condition and offered to show my medical documentation and consultant letters on my phone. Alberto was dismissive of my explanation. He told me that unless I had Down syndrome or autism there was nothing he could do. He specifically asked whether I had autism, and when I replied that I did not, he stated that he could not help me. I was shocked by this response. There are many recognised disabilities which substantially affect a person’s ability to stand in queues, and restricting assistance only to people with Autism or Down syndrome appeared both arbitrary and discriminatory. Alberto then called over a blonde female, whom he later identified as Aririan. He spoke to her in Spanish (which I could not understand) before she addressed me. She refused to engage with my explanation, declined to look at either my disability card or my medical documentation, stated that she could not help me, and walked away while I was attempting to explain my circumstances. I found her manner extremely rude, dismissive and disrespectful. When I asked to speak with a manager, I was informed that she was the manager. Alberto then asked how many people were in my party and printed a QR code, instructing me to walk down the corridor to another entrance desk. I reasonably believed that he had arranged some form of disability assistance. Instead, I was simply sent back through an entrance gate I had already used. Staff at that location had no idea why I had been sent there and knew nothing about any disability assistance. They spoke over a walkie-talkie in Spanish and asked me to wait. My husband and our three children had already been waiting approximately 20–30 minutes for me in the heat and eventually left to find lockers while I continued trying to resolve the situation. After waiting approximately ten more minutes with no assistance forthcoming, I returned to the Information Desk and asked Alberto why he had sent me there. He then informed me that the QR code had merely been for park admission, despite the fact that I had already entered the park with my family some time earlier. This resulted in further unnecessary confusion and delay. I again requested to speak with someone more senior. Alberto directed me to sit outside another office. I waited there for approximately 15–20 minutes before approaching the woman inside myself. She informed me that she could not assist because it was not her department. I returned to the seating area and waited again. After a further period, Alberto came over and told me that no manager would be coming to speak to me and that there was nothing further anyone was prepared to do. At this point I had spent approximately one hour of what should have been a family day attempting to obtain assistance which I had been led to believe would be available. I became extremely upset and tearful. The experience significantly affected both myself and my family and overshadowed the remainder of our visit. What I find particularly concerning is not merely that my request was refused, but the manner in which it was handled. At no point did anyone meaningfully consider my disability, review the documentation I offered, explain the policy properly, or demonstrate any empathy or willingness to assist. Instead, I was repeatedly dismissed, sent from one location to another, kept waiting unnecessarily, and ultimately told that nobody would speak to me. I am a health professional & I have extensive professional experience in disability and accessibility issues. In both my professional and personal opinion, the manner in which I was treated fell well below the standard that should be expected from an internationally recognised attraction. - I question whether Siam Park have an official disability access policy, including the legal and operational basis for limiting queue assistance, if that is indeed their policy, to certain diagnoses such as autism or Down syndrome? - I question why my recognised disability and Nimbus Access Card were dismissed without consideration? - I question what disability awareness and equality training is provided to customer-facing staff such as Alberto & Aririan & why I was repeatedly redirected, left waiting for approximately one hour, and ultimately informed that no manager would speak with me? Shame on Siam Park for how you treat people with disabilities which in my opinion is well below the standard that should be expected from an internationally recognised attraction.