Great water park- staff could do with customer service training
Visited the park with my family of four. My husband and older daughter bought unlimited fast pass for 165 Euro each. My younger daughter wasn't too sure of the slides so we stuck together and tried out the smaller slides. We got there early and got sunbeds by Siam Beach where the wave pool is, this was a great feature and my older daughter loved it. At lunchtime- my younger daughter and I had already eaten. When my husband was at the counter getting food I approached him to remind him of something and the lady at the counter informed him that because I didn't have the unlimited wrist band I could not be seen/sat with him or security would cut his wrist band off. It was very unnecessary; I do suspect that it was fuelled by some discriminatory views held by her. It seemed a massive overreaction in my opinion. It made me feel uncomfortable for the rest of the afternoon like I had done or were doing something wrong. Maybe they should designated areas for those with unlimited package? I don't see how staff can accuse people of wrongdoing without any proof in such a busy environment. This was the only negative part of the day. The slides themselves were great and the unlimited wristbands were worth it for the big popular slides. We stayed the whole day and left at closing.
Siam Park
Thank you for sharing your experience. We’re very pleased that your family enjoyed the park and made the most of the day, but we’re genuinely sorry that one interaction left you feeling uncomfortable. All guests must be treated with respect, courtesy and fairness at Siam Park. If a team member needs to explain a wristband condition or access rule, it should always be done calmly, clearly and without making anyone feel singled out. Your comments have been noted and will be shared with the relevant department so we can reinforce the importance of sensitive, professional communication at all times. Our fast pass system has certain controls in place to keep it fair for everyone, especially on busy days, but this should never result in an unpleasant moment for a guest. We appreciate your suggestion and your balanced feedback, and we hope the many positive parts of your visit are what stay with you most. We would be happy to welcome you and your family back for another full day of fun in the future.