Unfriendly to glasses users

We visited Siam Park with the VIP package (€165 each), and while the fast-track access was genuinely excellent and made a huge difference to the day, unfortunately the customer service completely overshadowed what could have been an amazing experience. One thing I wasn’t informed of before visiting was how difficult the park is for people who wear strong prescription glasses. My prescription is -7.5 and -8, meaning I cannot safely walk around without them. I was repeatedly told to take my glasses off before rides but sometimes slid them back on during the ride because I was terrified of losing them. I’m on holiday with no spare pair, and without them I can barely see. I tried tucking them into my bikini top instead, but within seconds of the ride starting, both my partner and I had to let go of the inflatable to stop them flying out. That only reinforced my belief that they were actually safer on my face than tucked into my clothing. I completely accept that I wasn’t entirely in the right, and I understand staff have rules they need to enforce. My issue isn’t with the rules—it’s with the way I was treated. When we rode again, the lifeguard told me she had seen me on the camera wearing my glasses. I apologised and said, “Okay, I’ll keep them tucked away this time.” Instead of simply explaining the policy, she screamed at me and said the only way I’d be allowed on any more rides was if I left my glasses at the side of the ride. I found that completely unreasonable. Prescription glasses are incredibly expensive, and as someone with a -7.5 and -8 prescription, I rely on them to see. Leaving them unattended wasn’t a realistic option, and being expected to walk around without them would have been unsafe. What made the situation even more disappointing was that another member of staff had been incredibly kind and understanding when I explained my situation before getting on the ride. After his colleague shouted at me, he even apologised for the way she had spoken to me. That alone told me I wasn’t overreacting. The food was also disappointing. It was dry and poor quality, and when my friend politely asked a waitress to clarify what food and drinks were included with the VIP package, she was met with an unnecessarily rude attitude. The rides themselves are fantastic, and I genuinely think the VIP package is worth the money if you want to avoid the queues. However, spending over €165 per person, I expected far better customer service. I left feeling embarrassed, upset and completely let down. A little empathy, professionalism and common sense would have completely changed our experience.