Park was good, staff not so much
Don’t get me wrong, the park is great fun and there is something for people of all ages! However, the attitude of some of the staff was absolutely atrocious. I have never in my life experienced anything like this before. I do not like confrontation and I try to make life easy for staff wherever i go as I understand what it can be like working with the public, but I still somehow was shouted at by staff members who clearly did not want to be there and have no care anyone but themselves. We opted for VIP passes which includes a fast pass and free food (with some exceptions which we totally understood). It cost A LOT of money for us to do this so we wanted to make sure we got our moneys worth. We went to the Ben and Jerry’s ice cream shop beside the wave pool numerous times to get some ice cream and were served by a different staff member every time and every single one of them was so incredibly rude and disrespectful to, not only us but everyone else in the queue. I understand that sometimes customers can be difficult but we were never once being difficult or in the wrong but they still made us feel like we were stupid for ordering some ice cream and a drink. They clearly felt that every customer was inconveniencing them even though they are getting payed to serve us. Staff in other parts of the park were rude as well but none of them even came close to the absolutely disgraceful attitudes of the girls in the ice cream shop beside the wave pool. I have read other reviews as well and the behaviour off staff seems to be the most common complaint and I feel as though Siam park are not taking this seriously as their staff have clearly been causing issues for quite a while now. I want to preface that not all staff members were rude, some were actually quite pleasant but majority were not and this really had an affect on our day as we couldn’t fully enjoy the park as we always seemed to run into unpleasant staff.
Siam Park
Thank you for sharing your experience so honestly. We’re very glad you enjoyed the park itself, but truly sorry that the service you received did not match the standard we expect at Siam Park. Respectful, friendly and helpful treatment is not optional for us; it is a key part of the experience, especially when guests have chosen a premium option and are trying to make the most of their day. Being made to feel uncomfortable or unwelcome is never acceptable, and your comments will be passed directly to the relevant management teams so they can review what happened and reinforce the level of service required in all areas of the park. We also appreciate that you recognised some team members who were pleasant. Many of our staff work very hard in a busy environment, but that does not excuse poor attitude or rude communication. High visitor numbers can make the pace intense, but professionalism and kindness must remain consistent. We hope you’ll give us another opportunity in the future to show you the warm, welcoming service that should accompany a fun day at Siam Park.