Terrible customer service
We visited Siam Park for the sixth time on the 19th of June 2026. We have tried out most of the options of tickets available in our previous visits, from the standard entrance ticket, to express pass, Champagne club and VIP villa and cabana. This time we stayed in the VIP cabana, when we arrived and went to the VIP reception desk, I was shocked at the appalling customer service. Me and my family all gave a cheery Hola but the young lady at the desk barely looked up from her screen, snatched the information from my hand proceeded to talk to her colleagues without looking at us and then pointed to our wrists as she put on the wristbands abruptly, all without saying a word or even looking at us. There was no hello or hope you have a nice day enjoy your visit, just the basics were non-existent, very rude and really poor Service. I would like to say that the customer service got better throughout the day, but unfortunately it did not. I would say around 70% of the staff that we interacted with were abrupt or rude. Such a shame as we have always enjoyed our visits and this experience has certainly made us think twice about ever visiting again.
Siam Park
We are truly sorry that this visit left you feeling unwelcome. A warm, attentive welcome is especially important from the very first moment, and the standard of courtesy you describe is not the experience we want any guest to have. We appreciate your continued support over the years, which makes this feedback particularly important to us. It will be shared with the relevant management team so they can review what happened and reinforce the level of professionalism, hospitality and care expected throughout the park.