Brunelli's Steakhouse (298)

Excellent quality ingredients, let down by a rude server & lack of staff

Quality of ingredients was excellent, can not fault that at all. Massively let down by the service however, with one server in particular being exceptionally rude and was truly shocked at her response and manners. Ordered the Galician ribeye, asked for medium, as wanted the fat to render out properly. If came out rare/ almost blue in the middle.( See comparison below, the first picture is how the first one came) I said to the server and she instantly grabbed the plate and didn’t even let me finish what I was saying, then came back a few mins later and said it had been put in the oven. Who pays 100 euro for a premium cut of steak to have it rested, sliced, then put back in the oven? At this point I complained and the hostess got involved and to her credit she went and got a new steak & it was genuinely perfect the next time round. However the damage was done by this point and just put a downer on the whole Evening. As we were so excited when we arrived and were like wow this place looks amazing! The kitchen just felt a bit chaotic and I could see lots of steaks being sent back, in the chefs defence it just looked like one person was doing all the starters, mains and sides and the restaurant was fully booked. So it’s probably just unfortunate and I got it on a bad night. The service was just quite slow in general and felt understaffed. I think a few extra good staff members would really make all the difference and would close the gap a bit. For a 200 euro meal for a couple I just had higher expectations and we were all excited for our last night and both left feeling a bit deflated and although we really enjoyed the food the experience as a whole was just not what we expected.

Brunelli's Steakhouse

Thank you for sharing such a detailed account. We are very sorry that the service and the initial preparation of your ribeye fell so far short of the experience you had anticipated. A premium cut deserves careful cooking and attentive, respectful handling from the moment it is ordered till it reaches the table. While we are pleased the replacement steak was to your liking, we understand that this could not undo the disappointment caused by the earlier interaction and slow pace of service.