Lovely hotel, poor dining experience
We booked the hotel directly with their reservation department. We gave them full information and were promised an email within 5 minutes. This never arrived so made a further phone call with the full procedure again. Again an email was promised and again this did not arrive. On arrival at the hotel they had our name and booking with no information so again we gave details. The hotel was not in any way full, and we had no problem getting a late booking. The room was excellent with great views of Teide, the swimming pool, and the gardens. The balcony was comfortable. The pool was fine in the garden but beware of slippy steps in! However, we particularly enjoyed the spa pool and meditation area. Breakfast was good with a great selection of hot and cold food, and fresh fruit. Lunch was served by the pool and was excellent on the one day we used it. There was a choice of three restaurants for dinner and as we were there for three nights we went to a different one each night. The food was very disappointing in both the Spanish and Italian restaurants and although the Chinese restaurant was a slight improvement it still disappointed. We should have been alerted by how few people were dining in each on them on any of the three nights. While we would recommend the hotel, we would say go “bed and breakfast” and go to nearby Puerto for dinner!
Hotel Botánico
Dear Guest, Thank you for taking the time to share such a detailed review of your recent stay at Hotel Botánico & The Oriental Spa Garden. We are pleased to know that you enjoyed your room and its views of Mount Teide, the gardens and pool, as well as The Oriental Spa Garden and meditation area. It is also wonderful to hear that you appreciated our breakfast selection and your lunch by the pool. At the same time, we sincerely regret the difficulties you experienced during the reservation process. Having to provide the same information several times and not receiving the promised confirmation emails is certainly not the smooth and efficient experience we aim to provide. We have taken careful note of your comments in order to review what may have happened. We are equally sorry that your dinners did not meet your expectations. As you experienced all three of our à la carte restaurants during your stay, your feedback is particularly valuable to us. Our aim is for our gastronomy to be an important part of the overall Hotel Botánico experience, and we regret that on this occasion you were left disappointed. Your comments will be shared with our Food & Beverage and culinary teams for their consideration. We also appreciate your observation regarding the pool steps and will ensure this is passed on to the relevant department. Thank you for recommending our hotel despite these shortcomings. We hope to have the opportunity to welcome you back in the future and, on a next visit, provide an experience that fully meets your expectations in every aspect, including our dining offering. Warm regards, Hotel Botánico & The Oriental Spa Garden