Siam Park (820)

669katl profile picture

Queues 2hrs+ and NO accessibility - AVOID

Visited today 2 adults 2 kids for the ‘bargain’ price of €141. We queued to get in. Queued 30 min for lockers (€10 a locker!). Even though I have a physical disability we needed the locker so no choice to queue before they sold out. Asked where to go with our Nimbus cards to get a disability wristband. (I had checked with Siam park and Nimbus and was assured it’s no problem). Was sent to the wrong place, twice. Eventually get back to the guest services at the entrance. Been at the park an hour now. Only to be told the only recognised disabilities are Autism and Down Syndrome (why?!) and physically disabled guests should buy a €99 fast pass. Which only covers the thrill rides, which a disabled person can’t do! The staff were so rude & unhelpful, the kids were hot and upset, so we left, €150 lighter and as dry as we arrived! The queues at this point 90min after opening were a minimum of 2 hours in the sun. The wave pool was so packed you couldn’t see the water and felt so unsafe (from our walk past as we tried to exit). Utterly miserable and I’m glad we left. Don’t waste your money!

Siam Park

We’re truly sorry that your visit did not provide the welcoming and enjoyable experience you had expected, particularly after contacting us in advance to help plan your day. We understand how disappointing it is when expectations are not met, especially on a family visit. We sincerely appreciate you taking the time to share your experience. Feedback like yours is invaluable in helping us continue reviewing how we support our guests and enhance the overall visitor experience. Your comments will be shared with the relevant teams, and we hope to have the opportunity to welcome you back in the future for a much more enjoyable and seamless day at Siam Park.