Very poor management and expensive issues

A very poor and expensive experience with staff and the parks own admin. We had read that towels could be hired so did not take any. Once through the gates we asked where to hire 3 towels and told first hut around the corner. In there we were told the park does NOT hire towels and we had to buy 3 at 60 euros.  Absolutely disgusted on the way out that there were baskets to return hire towels. I wrote to the park via their site and unfortunately the online form only allows about 50 letters so could not put much detail in.  On top of that admin never replied or responded in anyway, a very poor business with staff conning you out of money and the company not bothering to reply. Will never go again.