Amazing need to be a yearly retreat
We just come back from a week at the Botanico <br/>The level of customer service is impressive and they make sure to listen to you and accommodate you during your stay <br/>The breakfast is very varied a lot of choices. <br/>The three restaurants are really good but the best is the Italian one and the manager of the restaurant is speaking 6 languages and she welcoming every guests personally. <br/>The spa staff and the treatment are top notch <br/>I will say the only minus point will be that the equipment at the gym are a bit old a new treadmill would nice. It would be nice to put a Swiss ball as well as <br/>It would be nice to have an iron and ironing board but I guess they providing for the laundry and ironing service for a price <br/>And more variety in the tv e.g. sky tv hbo and mtv well maybe more choices for the English speakers <br/>Apart from that our stay was magical and we will go back <br/>It is really relaxing <br/> It has to be our yearly retreat to start September refreshed and relaxed
Hotel Botánico
Dear Marie S, Thank you very much for your lovely review and for sharing your experience on TripAdvisor. We strongly believe that your opinion is an important motivation for the whole team and reassures us that we are working in the right direction to guarantee our beloved guests a most enjoyable holiday. Regarding you comments about the gym and the TV service, please rest assured that I will implement the appropriate measures in order to improve our service and to warrant you a comfortable stay in our hotel in the future. Hoping to have the pleasure to welcome you again very soon. Kindest regards from the entire hotel team, Gustavo Escobar Director