Hotel Botánico (2941)

Beautiful Choice

The main hotel staff are friendly, knowledgeable, helpful, professional, very patient yet fast and most spoke many different languages. The spa area was clean, luxurious and very relaxing and there is a studio which offers yoga and other classes. The garden was beautiful with everything in bloom. The lobby was memorable... It with a beautiful oriental carpet and above it chandeliers, we liked the abundance of fresh flowers everywhere and the large Spanish oil paintings on display. Breakfast buffet was super awesome! Great spread from fresh breads, pastries, fruits, cold and warm sliced meats, warm and cold cereals, etcetera, but the staff at breakfast spoke limited English so it was challenging requesting for cup of freshly brewed espresso because they mainly served Nespesso. The ambiance would have been better if it wasn't for the very noisy dishes clinking and clanking during breakfast. It was the same for 3 consecutive breakfasts. We loved the luxury linens, comfortable firm bed and soft pillows. Our room looked as nice as the photos on their web.

Hotel Botánico

Dear Guest, Thank you for your constructive feedback of our hotel. We appreciate your comments and thorough review. We are conscious that it’s this information what allows us to improve the service quality for our guests. We are very glad to hear that you have enjoyed your stay at Hotel Botanico & The Oriental Spa Garden and we apologize for the disturbances caused by the noisy dishes. We will review our procedures to improve our management facing any future issue. Looking forward to welcoming you back, Gustavo Escobar Hotel Director