Excellent Hotel with Immaculate Customer Relations.....but some noticable trends appearing.

Firstly,have stayed here before when visiting long term resident family members on the island.And consider it to be one of the best hotels we have stayed in.Clean throughout with,engaging staff,quality breakfast and exceptional gardens and Spa. All in all Top Quality. On a slight minus side we noticed a less than rigid implementing of the 'No mobile phones or under 16's' rules to maintain tranquility in and around the Spa pools. Constant mobile use seems to be essential to a certain type of guest that the Hotel now attracts who also feels the need to 'Bomb Dive' into any pool in sight as well as treating the indoor pool area as their own area for constant loud personal expression.We probably all know what I mean!. However the Hotel needs as many paying guests as possible so I suppose this is inevitable. The other mixed experience was unique.Briefly,the guests in the adjoining room 'managed' to damage their door and were locked in.A maid (no English spoken) appeared while my wife was in bed and myself in the bathroom and via sign language walked through our room,climbed from our balcony to the next room and released the guests through the adjoining doors via our room! Then maintenance staff appeared and began to remove the door frame and door to repair it using our room for access. During this we were 'Invisible' and were not acknowledged in any way. In a combination of shock and amusement I dressed and approached Natalia on the Public Relations Desk who was horrified to hear the story and immediately upgraded us to a suite for the rest of our stay...which actually made our Holiday.Excellent immediate reaction to an avoidable situation,so be assured any issues will be dealt with in a professional manner if you stay at Hotel Botanico. So all in all an enjoyable stay and we will be back. Love the gardens more each visit!