Very good but not Great.
Spa Facility/ Pool: 5 Star. Very relaxing and adult only (over 16) which is more than welcome, especially if you are travelling as a couple. No kids Yay!!! For me, the majority of guests walking around in white dressing gowns and white slippers in + 30 degree temperatures was a tad disconcerting. All treatments, massages etc. are available but quite expensive. Eg. €70 to €90 for a massage. Hot tub, jacuzzi, steam rooms, gym etc. all available at no additional cost. Gardens: 5 Star and manicured to perfection. Breakfast: Very good and plentiful, but no better than most 4 Star hotels we've stayed in. Appeared to be lacking a Maitré D to take care of any guest issues and to oversee waiting staff. Rooms: Very good but no better than most 4 Star hotels we've stayed in. Complimentary safe was good. Minibar was a nice touch, albeit expensive as with most minibars. No tea/coffee facilities available. Heard of some guests going to the local Supermercado to buy a kettle for their room. Bizarre! Room service however, is available 24/7. Main Pool: A sad let down for the hotel which is a real shame, given most family travellers spend much of their day around the pool with their kids. It is very tired and in need of major refurbishment if it aspires to a true 5 star establishment. Hotel management seem to be aware of this, and plan to rectify at some stage in the future. Reception/Reception Staff: First impression was excellent especially on our arrival, with reception staff on hand and always willing to help. All areas are very clean and pleasant. Bar Hall: Very comfortable as one would expect. Staff: All very smart, polite and helpful. If you crave a total Spa holiday experience, The Botanico is a pleasant and restful place to stay with excellent facilities at the guests disposal. If however, you are looking for a good standard family holiday, most other 4 star establishments would meet your needs at a far cheaper cost.
Hotel Botánico
Dear Adrian N, Thank you for taking the time to leave your comments and opinions about your stay in our hotel. The majority of our clients who choose to stay with us for a relaxing break leave very positive feedback, and for this reason we are sorry to hear that your expectations were not met on this occasion. We do inform you that all our prices are strictly in line with prices our range hotels. We take note of each and every one of our customers' observations, complaints, suggestions and comments, for the purpose of our improvement. We are at your service for anything that you may need. Kind regards, Gustavo Escobar Hotel Manager