Hotel Botánico (2941)

Incredible hotel that is so nearly perfect!

My wife and I stayed here for a week at the start of September for a baby-moon before a baby is due. We were very impressed with the friendliness of the staff, the grandeur of the hotel and the excellent welcome we got! The rooms were decent with a great balcony - over looking the pool. The restaurants were very good too with the staff being attentive - too attentive, see below. The pool area was nice and clean The breakfast was excellent too!! All you would expect from a 5 star hotel. However they did let a few things slip that means I can't give them 5 stars.... none of these are major and to be clear I would very happily stay here again! - the wifi wasn't very good or reliable - either at the pool, in the lobby or in the room - the pool was freezing - even in September, it was really cold!! - restaurant dress code is no shorts - but they didn't tell us that anywhere before we got there - even when we booked dinner at reception... they didn't tell you either! - restaurant staff are overly-attentive - I hate other people pouring my wine and because they have so many staff, and not looking after a specific table (all the staff seem to wander about looking for things to do...) we ended up with the same questions 5-6 times each meal... would you like more wine, more water dessert menus and so on... - the level of English wasn't very good except at reception where it was generally fine - people were allowed to smoke around the pool; coming from Ireland and the UK this is a massive no-no and my pregnant wife struggled a bit with the smell of it as it seemed to travel from the furthest end of the pool to where we were!! - the beds were two single beds pushed together - at the pool they don't tell others to keep it down or indeed not to play their own music, meaning having to confront someone over the crap music they were playing! Similarly, people were using the phones around the pool - walking around on conference calls disturbing the peace! - the average age of people there was about 60 so different dynamic to what we are used to but it was very chilled out! That was more driven by the time of year than anything i think.

Hotel Botánico

Dear ringb3, Thank you for your constructive feedback of our hotel. We appreciate your comments and thorough review. We are conscious that it’s this information what allows us to improve the service quality for our guests. We are very glad to hear that you have enjoyed your stay at The Botánico Hotel and we apologize for the disturbances caused by the smoke of others guest. We are most thankful for your kind patience and comprehension in this matter. We will review our procedures to improve our management facing any future issue. Looking forward to welcoming you back, Gustavo Escobar Hotel Manager