disappointed with spa

Came to stay here for 1 night. As we arrived they took the car and parked it in car park down the side. The welcome that we received was brilliant no complaints at all. We received our room keys and went up to the 4th floor, tried both the keys and neither of them worked so I ask 2 house keeping staff to help us incase we were doing something wrong and they just shrugged us off n pointed to the lifts as if to say go to reception which I knew we were going to have to do but maybe a little more friendliness would of been nice. I went back down and the problem was rectified very promptly. We got into the room and the bathroom was amazing only problem when you had a shower it leaked all over the bathroom floor. We went down to the spa and booked a 25minute massage each. Myself at 7pm and my partner at 7.30pm ( taking into consideration that the spa closed at 8pm). The spa wasn't anything special at all for a *spa hotel*. So I arrived for my massage 5minutes before as stated at 6.55pm. I was still sat waiting in reception for my massage just gone 7.20pm bearing in mind my partner was having his at 7.30pm and I still hadn't had mine. Eventually the therapist came out and said ready. Id been kept waiting for too long to want to have massage. Very disappointing!! For the price for the night im sorry i wouldn't return.