Good hotel, more like 4 stars
We had a one week's vacation with my husband, with high expectations. This hotel is very expensive. The over all impression was that the rooms don't represent the standard of 5 stars. We changed our room once and got a little better view facing to the see. However the bathroom had a funny smell of damp, and the temperature of the air conditioning system wasn't adjustable. The staff was very friendly everywhere. I participated the yoga, tai chi, chi kung, stretching, pilates, aqua gym and meditation and all of the instructors were very professional - highly recommended. Unfortunately we once decided to have lunch by the pool, thinking that it would be quick to just have a gaspacho at the café. The service was really slow, lasting almost one hour to get the soup and sign the bill. For us this is not a place to revisit. Not a bad experience, but in our minds, overpriced.
Hotel Botánico
Dear 57juliah, Thank you for taking the time to leave your comments and opinions about your stay in our hotel. The majority of our clients who choose to stay with us for a relaxing break leave very positive feedback, and for this reason we are sorry to hear that your expectations were not met on this occasion. About the rooms, we have 2 different types of Ambassador Suites, the Ambassador Suite with garden/Spa view and the one with sea view. There is indeed a price difference between both of them.We are nevertheless pleased to readthat our staff reacted efficiently and offered you the desired room. We usually receive many compliments but nevertheless continuously strive to improve. We will therefore address our attention to this departments and implement the necessary measures to offer our guests a more enjoyable experience in the future. Although the prices in our hotel may seem higher than others hotels nearby, I would like to highlight that we offer a first quality service within a sophisticated and elegant atmosphere... We are sorry that in your case you did not feel that was the case. We are at your service for anything that you may need. Kind regards, Gustavo Escobar Hotel Manager