A few hiccups this time but a beautiful hotel nevertheless.

First the hiccups:- 1) We had decided to arrive in style by prebooking a chauffeur driven Mercedes,via the hotel,to take us to the Botanico. On arrival at the airport we were greeted by a smartly dressed driver,who had instructions to take us to a different hotel in a different town. I rang our hotel 's reception and suggested he could take us to OUR hotel. For God knows what reasons this wasn't possible,so we had to wait c. 15 minutes for our hotel to arrange another taxi. This turned out to be a well used Audi with a damaged passenger seat. 2) Much worse,when we arrived at the Botanico,we were horrified to find the room we had reserved during our previous stay had been given to somebody else!! Toñi,the receptionist,managed eventually to get us a next best room with a similar view but on a lower floor. Someone had blundered big style on this one! 3) Our iPads,like last time,refused to connect to the room wifi. This is probably an iPad fault,as I've heard other people say the same elsewhere. Yet they connected up fine in hotels we've recently stayed in,in France and in Madeira. Anyway,they upgraded the room router twice,after which no problem. 4) Following the example of fellow guests we had befriended,we went to reception one day to preorder steak and chips at the Italian restaurant for the following evening. When we arrived there next evening,the restaurant had not received our meal request OR table reservation! Fortunately,the Italian restaurant manageress,Suzanna,is brilliantly efficient. With zero warning,she found us a table AND conjured up our requested meal. Very impressive! As usual,everything else about our stay was excellent. The staff are extremely pleasant and go out of their way to remedy faults-see above! The surroundings,gardens and area are first class. The other two restaurants are also good,though service was a bit lacking one evening in the Oriental Restaurant when they had a big party in,including the hotel's owner. The Spanish restaurant was also pretty good but there was no chicken dish on the menu whatsoever. Surprising. However,we asked reception if we could order chicken and,lo and behold we were able to enjoy lovely grilled chicken there the following evening. So,after a highly inauspicious start,things rapidly improved to their usual high standard-apart from the Italian restaurant hiccup,rapidly remedied by the brilliant Suzanna. We've booked to return next January,hopefully without the early errors we experienced this time! Go! It's a beautiful hotel!