Very disappointed
My family and I returned from a week's holiday at this hotel. We stayed here on the basis of the amazing reviews on TripAdvisor. Unfortunately, it did not live up to the hype. I think if you are going to do 'faded glory' (i.e. old fashioned decor internally, the building itself is quite ugly) then everything around the sides needs to be great (e.g. as with Reid's Palace in Madeira). The hotel has 3 restaurants but the Italian is the only one with decent food. The other two are extremely disappointing and we only ate in them once. This is not what I would expect at a 5 star hotel. The wifi is extremely patchy and I mainly relied on 4G. The pool for the babies/toddlers is absolutely freezing and so not suitable for babies. The rooms and decor is old fashioned although this would matter less if the other points were remedied. There is shampoo/shower gel/body lotion but no hair conditioner in the rooms. Rooms aren't supplied with ice for drinks. On the plus sides- the garden is lovely, some of the staff are charming, the breakfast is very good and I had an excellent massage. In conclusion- some good points but overall a disappointing stay.
Hotel Botánico
Dear MCMW76, We are very thankful for your valuable feedback and deeply appreciate and respect our guests opinion. We therefore regret that your stay with us did not meet your expectations and kindly apologize for all the inconveniences. We would however like to clarify some of the aspects mentioned in your review such as the decoration of the hotel. We have decided to maintain the elegant atmosphere of a grand hotel and its classic decoration is part of the essence of our hotel and what distinguishes and identifies us. We usually receive compliments both regarding the quality of food and its preparation. We therefore regret that the offer in our restaurants has not been to your liking. We have however recently hired a new chef and are working on new proposals which we hope will meet the exquisite taste of our guests and hope that you will have the opportunity of experiencing them during a future visit. Regarding the internet connection, we kindly inform you that we are currently working on this matter in order to increase the signal and improve the connection throughout the whole hotel facilities. This project will shortly be completed and available to our guests. As for the possibility of having ice and hair conditioner delivered to the rooms, we are pleased to inform you that the service department is available 24 hours per day and would be delighted to provide you with the necessary ice of for any further requirement you might have. Furthermore, either the reception staff or the housekeeping service would be pleased to send you the hair conditioner or any other amenities you might request. Moreover, our swimming pools are heated at 25ºC-26ºC, which is the temperature recommended by the health autorities. We regret if you founf it to be too cold and it it has somehow tarnished the enjoyment of this facilities and your overall experience. Your opinion and your well-being id of great importance for us and it would have been very helpful if these issues had arised during your stay so that we could take the necessary measures to solve them inmediatly and offer you a more pleasant experience. Kind regards, Gustavo Escobar Hotel Manager