Marvellous Staff at all levels

My family and I have just spent a week at the Hotel Botanico in Puero de la Cruz Tenerife. You can read about the delights of the hotel and the lovely area where it is located, on the internet, but what I want to report here is the marvellous staff in the hotel. I have spent many hoidays in some great hotels hroughour Europe and beyond but have never come across such friendly, helpful and cheerful smiling staff at all levels as at the Botanico. No matter where you where- in an unoccupied area of the lobby,or elsewherel, perhaps looking a little forlorn, a member of staff would appraoach very quietly and gently and ask if everything was ok of if you needed anything. Then before you knew it a cup of coffee would be available and a few kind words to cheer you up. From the youngest and lowliest waiter/waitress to a senior manager the attitude was the same. And this apples particularly to the Reception staff even at their busiestwhen five or six of them would be dealing with guests. And that also applies to the Reception manager herself who does not sit in an ivory tower behind the reception area but is right there in the thick of it helping with the guests' questions. Two incidents concerning her stand out for me. My wife went off with the rest of the family for a day's excusion in a taxi to mount Teide. Shortly after they had left I discovered that my wife had left her purse in the room safety deposit so there would be no money to pay for the day's activities including meals. So I went to Reception and told them what had heppened. The manager told her staff to phone all the taxis that the hotel dealt with. She herself phoned and eventually found our driver and explained what had happened. Instead of my having to zoom off in a taxi to locate my family and hand over the cash to my wife the Reception manager persuaded the our driver to give my wife enough cash to cover the day's expexpected expenses and the hotel would guarantee repayment to him on his return, thus saving the day for my family. And when we returned home I discovered that I had left several itmes in our hotal room. So I emailed the hotel and immediately received a reply from the Reception manager herself to say that the items had been found and she had already arranged to have them sent to my home address. No hesitation, no delay, just straight on to it. There were so many other incidents like there, too numerous to mention. How many hotels have such fabulous staff, especially a Reception manager who treats guests in this manner.