Among the very best

This is a superb hotel - one that ticks every conceivable box for service, cleanliness, friendliness and impeccable standards, all in a quiet, convenient location. Indeed, after our second 10-day stay – which was every bit as good as our first - we couldn’t recommend this hotel more highly. That said, it very much depends on what you want from a hotel. So if you revel in the glitz of waterfalls in foyers and enough space in your bathrooms to wash a limousine, then this hotel is probably not for you. But if you prefer one where your custom is valued, where staff are warm, courteous and efficient (and immaculately groomed), where every carpet and surface is spotlessly clean, where high quality food and drinks are beautifully presented and where flowers, plants and art are in great abundance, then this is for you. As with so many experiences in life, it’s the little things that count: such as fresh flowers on every table, a daily news-sheet at breakfast, Cava with breakfast at weekends, canapés with evening cocktails, fresh fruit and bottled water replenished daily in the in your room, free daily exercise classes and inclusive spa and gym facilities. Oh yes, and there are tennis courts and a putting green too. And don’t forget to take a tour of the spa on your first visit. Recommendations? Each evening at 6pm there’s a different presentation in the bar. For example, how to make the best gin and tonic or how to make the best Sangria or cocktail, plus cheese tasting and wine tasting - all free to hotel guests. It’s a thought-provoking way to start the evening. Additionally, there are guided tours of the gardens with a botanist and, if you ask, a guide will take you on a tour of the hotel as well. The manager hosts a drinks reception for hotel guests each week and from Monday to Saturday there’s a free bus service to and from Puerto de la Cruz. There are nine types of pillows to choose from (of varying softness) and when we complained our bed was too firm, they changed the mattress for a softer one. The hotel’s tropical garden is another special feature. It’s immaculately kept and so peaceful to walk around any time of day. Criticisms? Yes, a few. Some bathrooms begin to look a little tired now, particularly the bath and shower, where you definitely need a shower mat. But just ask and one will be provided. The wifi can be patchy in places and, if so, just ask for a router to be put in your room. The non-smoking area outside at breakfast could be better separated from the smoking one. Tea and coffee in the rooms is not free, but can be provided for a small charge. And some might feel the bedroom décor is a tad old fashioned. But then, perfection is subjective. We like this hotel for the way it makes you feel. Unlike so many hotels this one has a homely and comfortable charm. It’s not huge (around 250 rooms) yet it’s informally sophisticated, civilised and welcoming. We will definitely go back.