Excellent in every way
This is one of the best hotel I've ever stayed in. Although the rooms are a bit dated, the service is faultless. We visited the Spa and ended up staying there the whole afternoon and went for a couple of massages each, very relaxing indeed. The breakfast choice is wide and the food was delicious. We didn't dine at the hotel, as we opted for a local restaurant across the street. As it was my fiancée's birthday, I emailed them a day before, and as a surprise there was a cake and a bottle of champagne in the room when we arrived. We would like to thank the whole team for their attention to details and for their excellent service. This is defo the best hotel in Puerto de la Cruz.
Hotel Botánico
Dear MariaM933, Thank you so very much for your special compliments; which we have proudly shared with all the team. It was an enormous pleasure to have you stay with us and (contar detalles de la opinión) and we are delighted that you enjoyed your stay so much and were made to feel welcome and at home once again as "the best hotel I've ever stayed". That is just how we want our visitors to feel and something we strive to achieve. We do very much hope to have the pleasure of welcoming you once again in a near future and thank you for staying. Yours faithfully, Gustavo Escobar Hotel Manager