Fabulous but....

We booked at the very last moment and arrived at almost midnight and were instantly wowed by the reception area, particularly the very large fresh flower display. We grabbed a quick drink before heading to our room,very nice. Lovely balcony view over the swimming pool greeted us in the morning and after a quick shower we headed down to an amazing breakfast (everything you can think of and everything you didn't) Everywhere was immaculately clean and the cleaning team seemed to be working very hard at all times and always greeted with an 'Ola' or Buenos Dias which was nice. The hotel does have an air of olde world charm as another reviewer put it but to me some of these seemed to be unnecessary and inhibited the good service they strive for. Each evening a lady knocked on the door to turn the covers down and leave a chocolate. The chocolate was delicious but I felt would have been better left in the morning by the housekeeping team as we were always in the shower or getting ready (unclothed) to go out. The lady was charming though. We ate in the Italian restaurant on our first night and whilst the food was ok it was expensive and we were both disappointed and did not eat at the hotel again. Drinks were also overpriced with two bottles of water at the poolside costing 7 euros, I expect to pay more but when the same water was 54 cents in the supermarket.....I would have found 5 Euro acceptable. The only thing that really frustrated me was the showing you to a table for breakfast. Sometimes this happened, sometimes it didn't and it seemed rather pointless. We were shown to a dirty table once and then had to have the table cloth changed when we had food on the table. Some staff seemed untrained and too few at times which made for chaos, however some guests were unnecessarily unpleasant due to this lack of training and language barriers which one such young man apologised for profusely. He did not know where the guests could use a toilet either and I feel that this should have been part of his training to be shown around for this very reason. Hotel Botanico, please take this as constructive feedback as I would happily visit again. I have given you 5 stars as I could not give 4.5 and the issues as such were small things that can easily be put right.