Did not live up to expectations

I visited this hotel for 5 nights with my sister for a bit of R&R- we were looking forward to a lovely spa and 5* hotel experience. Unfortunately, while I have nothing awful to report, it simply did not meet our expectations. The hotel itself is lovely, if a bit dated. It is huge, with a gorgeous entrance hall. We were met with a welcome drink and escorted to our room by the very helpful Antonio, who showed us all the relevant features of the hotel and room. However, the room was on the small side. The spa is very nice, but we were not shown around it and consequently only found out via trip advisor on our last day that there was a thermal suite etc. We did have nice treatments but, to be honest, I have had many better spa treatments- here I expected perhaps too much. The hotel has 3 restaurants: Italian, Spanish and oriental. The food was very average in all restaurants and we really did find the waiting staff quite grumpy. 2 exceptions here were the young trainees Theo and Inna who seemed to work all hours of the day and were always wonderfully attentive and good humoured. Also, The breakfast buffet is exceptional I must say. The hotel is on the north side of the island so I don't recommend staying here if you are coming through the south airport: the taxi ride was €115 and on our way back we enquired as to whether there was a hotel transfer/shuttle service- only to be told this would cost €142. I found this quite hard to take, given the amount we had spent during our stay. We booked a taxi again. Everything was ok, nothing awful happened. But we paid extravagantly and I just don't feel it was worth it.