nice hotel, horrible food
beautiful settings, garden and wellness facilities. We had taken half board, but were utterly disappointed at two of the three restaurants. Even the most plain dishes were destroyed, mainly because of poor raw materials, like half green tomatoes, a saltimbocca needing an electrical knife. The Thai restaurant was OK, but none of them had ever seen a star cook, as the publicity bragged. BUT the morning buffet was excellent. Hence I believe the hotel had gone in winter mode with the three restaurants. May I recommend the hotel to serve a buffet in the evening during winter and then close down the three restaurants....
Hotel Botánico
Dear Guest, Thank you very much for sharing your opinion with the Tripdavisor community. I would like to start assuring you and all TA users that, your opinion is extremely important for us as it reflects your vision about our hotel and is therefore much appreciated. We must however say that, your perception of the food quality and preparation is not accurate. We actually offer an excellent variety of international and local dishes and we only use first quality fresh products to prepare them. Albeit not being to your liking, which we respect, is however no reason to underestimate the excellent reputation of our restaurants. I understand that our hotel may not have been to your liking or met your expectations and although, and mainly because, you may find many options with buffet at night, we have preferred to distinguish ourselves from other hotels and to offer a more personalized and individual service, by maintaining the elegance of the traditional à-la-carte service. I would also like to inform the Tripadvisor community that, besides owing the Tripadvisor Excellence certificate, we have recently been awarded with the TUI HOLLY 2018 and the Holidaycheck Award 2018, both prizes ensuring the excellent service that we provide, the perfectly maintained facilities and their cleanlinedd and the excellent quality of our gastronomic offer. Yours sincerely, Gustavo Escobar Hotel Director