DON'T STAY HERE IF YOU WANT GOOD FOOD
Have just returned from a 10 day break at this supposed 'Leading Hotels of the World Group' which I found extremely disappointing. Let me start with the positives: the staff are all lovely, the rooms and suites spacious if a little tired, the spa is good, therapists great.... but the food... all of it - in each one of its restaurants and including room service - is truly awful. On talking to other guests we discovered that those who do return never eat in the hotel as very nearby there are numerous local restaurants with good food and drink at half the hotel price. If we had known beforehand we would not have booked half board. We are very well travelled and have stayed in many hotels of all different categories but have never felt compelled to complain before. We believe the hotel only survives because of its aging clientele who have been staying there for many years (and as mentioned to us by the management "they know the ropes"). Needless to say I will never stay at this hotel again and would only stay at our favourite hotel on the south part of the island.
Hotel Botánico
Dear serenget111, Thank you for taking the time to tell us about your stay at The Botánico Hotel. We are sorry that your experience did not meet your expectations; please allow us to express our apologies. We continuously strive to meet your needs and expectations, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issues you encountered with the room during your stay and prevent any future occurrences. In relation to the food, we always try to offer the best quality food in all our restaurants and buffet. We are sorry if our offer did not pleased you, the majority of the reviews received are very positive in all of our restaurants and in the room service. We appreciate your comments about the Spa. Once again, thank you for your feedback. As you well said, your comments will help us to keep improving in our services and standards. It is our hope that you will give us the opportunity to cater to your needs in the future. Yours sincerely, Gustavo Escobar Hotel Manager