Hotel Botánico (2941)

Wonderful hotel for relaxation.

We loved the hotel. The spa area was exceptional and the staff all so helpful and obliging. We enjoyed Ahmed’s drinks/ cheese classes in the bar and breakfast was very good indeed. The only negative is that I rang hotel before departure to ask that no feather pillows be put on the bed as I am asthmatic. When we arrived I checked one of the pillows and thought it was fine. However I woke up in the night with a bad asthma attack and discovered the other pillows all contained feathers. Next morning I asked for synthetic pillows again These were immediately provided but the feather pillows were not removed so we ended up stuffing them in the wardrobe. It would be great if staff could have some training on this as they clearly didn’t understand how serious an allergy to feathers can be. Once the issue had been sorted we had a wonderful holiday. I definitely recommend the hotel for anyone wanting a rest and to get away from it all Many thanks to all the staff for their hard work.

Hotel Botánico

Dear Miranda440, Thank you for taking the time to leave your comments and opinions about your stay in our hotel. We are going proudly share with all the Spa team your compliments. Moreover, we regret the pillows' fault. Our staff usually receives many compliments for their professionalism and knowledge. I therefore apologize for the inconveniences and regret if this has somehow tarnished your relaxation. Looking forward to welcoming you back, Gustavo Escobar Hotel Manager