Great hotel, pity about the reception staff
Super Hotel , but the reception staff are, it seems, are very keen to keep any information they are supposed to impart to their guests, to themselves. (I only found out after I got home, that there are shuttle buses each day down to the town centre- it took us probably 15 mins downhill, and much more on the way back) We also had a problem with our room,(which I will not go into) and the reception staff and managers of the day, tried too hard to trivialise the problem, especially the reception staff, who went behind my back, while I was dealing with them. But overall, our first time in the Canaries, was good, while it was raining at home.
Hotel Botánico
Dear guest, first of all, we would like to thank you for choosing our hotel for your holiday on the island and are pleased to hear that, although our service and attention have not met your expectations, you still have enjoyed your holiday in Tenerife. We appreciate your feedback and thank you for your time, as we continuously aim to improve and thereby to fully meet or even to excel our guests' expectations. We would nevertheless like to clarify some of the aspects mentioned on your review: upon check-in our guests receive a complete, although sumarized information about the services provided in our hotel, such as breakfast, lunch & dinning hours and options, openning hours and location of the different outlets, facilities to be found in the room, etc. Guests are handed a guide-book with the room key-card, where the shuttle bus timetable is specified and the bus is easy to see and to identify as it remains outside the main lobby during the day when it's not operating. We regret however if you have missed it and kindly apologise for the nuisances. Regarding the issue in your room, despite not having the complete information, I can assure you that all wishes, requests or claims from our guests are treated with summum care and are appropriately dealt with, if the request is reasonable and has a solid base. We cannot however offer benefits or additional services that have not been booked and paid for without a solid reason, as we too have to present results at the end of the month. I regret if any of your wishes have been impossible to meet and I am sure that you will understand our position. Please do not hesitate to contact us again, should you ever return to Tenerife and require of our services. Yours sincerely, Gustavo Escobar Hotel Director