Full Price but not Full Facilities
New refurbishment during shut down still not completed. Reception very pretty. Drilling and painting still taking place, better late than never. Reception happy to take full price for a Hotel and Spa, but the Spa is not open except the two external swimming pools. Covid restrictions? yet massage at an extra cost with complete strangers was available. We went into the room after diner and tried to to put on the external balcony lights just missing live open wires after turning on the switch shorting the whole room (photo available) Reception called and will confirm. Breakfast was our go to reference to compare the quality and variety guaranteed with any other hotel we have stayed at, except the Omelet station (still excellent) this is no longer the case. Average food and choice. When we complained about the danger and incomplete facilities we just got a sorry we not ready yet, not even a sorry from the duty manager. CONFIRM all facilities are available or get a large discount before booking. We have visited this Hotel and Spa many times and from a management set up very poor compared with previous stays and other 5 star hotels we visited this year. On a positive note the new and regular staff were brilliant, warm, friendly and genuine in their welcome. Thankyou and well tipped for them.
Hotel Botánico
Dear Burty2015, Your feedback is extremely valuable and we sincerely apologize for the dissonance faced. I really appreciate the valuable time taken by you to put down all the feedback. The global outbreak has put us all in a tough spot where the enforcement of safety protocols has almost become mandatory for the collective safety of all the visitors at our property. Any lapse in service, especially during such turbulent times, is something that we cannot afford as hospitality providers and calls for immediate action on our part to put things in place. We thank you for bringing this issue to our attention. Although we conduct regular training sessions for our staff in this regard, we’d further like to assure you that we have briefed all concerned departments to take necessary corrective action and to ensure that such guest dissonance does not reoccur in the future. I would like to point out that some restrictions can apply during your stay, following the sanitary Canarian government rules and this is informed in our website. We will definitely support our staff and do whatever it takes to ensure that the safety protocols are in place and are being strictly adhered to by the employees and visitors alike. I assure you the best of our services and look forward to the pleasure of welcoming you back for a flawless stay!