Terrible🥲

Booked in advance after reading positive reviews, some people saying best they have seen and it taking over two hours to get round it all..what a load of rubbish. We travelled from opposite side of island, took nearly an hour each way. I’ll never get that wasted time back in my life, I wouldn’t have minded if it had been worth it. On arrival it didn’t look that great. We handed the tickets/paper that jet2 had sent us to the misery guts girl in the counter who obviously didn’t want to be there. Super rude ignorant and acted like she was a customs officer checking out a fake passport as she stared at our paperwork with speaking to us..suddenly she said you can’t come in, you need proper tickets? I showed her it says on the paper to hand to person on the desk for entry but she said no we couldn’t come in..not valid?? She made us feel like we were trying it on, I spent 30mins on phone to jet2 holidays who were also confused as to why we couldn’t enter as this was the correct papers. After about 40mins waiting like a suspect whilst Jet2 were looking into it she suddenly waved us in and rudely handed us a guide. I can only guess she didn’t know her job. I wish she would have turned us away if I’m honest, it’s pretty poor and nowhere near as good as the sea life centres in south Uk. We walked round at a slow pace and was done in 20mins easily. Nothing spectacular to see and at £28 each for entry only just adds insult to injury. Overall don’t waste you holiday time. I have no idea what planet some of these people who gave good reviews are on.