Parking problems

We are a Norwegian company that has been commissioned to create a tourist brochure for Norwegian, Swedish, Danish and English tourists. For a week we have tested hotels in Grand Canaria, as well as various sights we will write about. First we want to praise an excellent aquarium where we would normally give a high score, but unfortunately the whole experience was ruined when we had to pick up our parked car. We drove into the parking lot and got a ticket at the driveway. The problem happened when we had to drive out of the parking lot and use the ticket to get past the gate, the ticket machine did not work and the gate would not open. We pressed the button where assistance was written and got a quick answer in Spanish, and since none of the respondents knew anything other than Spanish, we were left without being able to explain what was wrong. We gradually became more and more tourists who had the same problem, no one got out! After about 15 minutes, a nice Spanish lady came walking past the parking lot who helped us, and she explained that she worked in the aquarium and had experienced the same problem repeatedly. One thing must be said, if the aquarium in Las Palmas is only meant for Spanish residents, this is probably ok, but if they want to have visiting tourists to the aquarium, they should at least make sure that they use employees for the parking lot who at least know some words in English.