Lovely hotel but some aspects of customer service could be improved

They could not find a record of my booking when I checked in. They asked if I had a hard copy of the hotel confirmation which fortunately I did. The receptionist said they were going to look into it. They gave me a drink and they would come and let me know once they investigated it. After about an hour as nobody updated me I went back to the reception and only then did they tell me that they had found my booking and were getting my room ready. Instead of me having to follow it up after approximately 1 hour think they should have let me know and what the error was. In all my years of hotel bookings it has never happened to me that they have not found a paid booking. Another day I wanted to use their Business Centre and it wasn’t working. I phoned reception and they said yes they were going to send somebody up. After about 15 minutes nobody came. I phoned them back again and was then told the IT gentleman doesn’t work on Sundays so they were going to see if anybody else could help and they would phone me. After about 10 minutes after no response I went down to reception to inquire. If nobody from IT was available on a Sunday then that is not what I was told when I initially phoned . I was kept waiting for the best part of 30 mins and it was me who had to follow it up. The hotel is set in beautiful gardens. There is a varied choice for breakfast. I did not eat dinner in the hotel so I cannot comment on the food. The spa is well worth a visit if you enjoy that.