Lovely Hotel but let down by poor food and service and not 5 star

Stayed there for a week in an Ambassador Suite . Lovely room with a view of the sea . Hotel buildings surrounded by splendid gardens and on one side there is a very wonderful well equipped and comprehensive spa . Generally the attitude of staff is very constructive but the hotel was very full . Attending the breakfast buffet resembled the movement of people on a major railway station going at pace this way and that and hardly the challenge one needs first thing . Fortunately the food and range of options at breakfast was huge and good quality . Not so the other restaurants . The Italian is a poor replica with astoundingly bad food and service service ( like 30 minutes to take your order and then 45 minutes to deliver a starter which was thus cold ) . Don't have minestrone soup as it bears no resemblance to the name nor a soup !Even complaining took ages with no-one taking any responsibility . The overall impression of the hotel was that, whereas the more junior staff were fabulously friendly , management had abdicated and had reduced staff numbers far too much over the pandemic . They have forgotten about the customer who is paying top dollar and not expecting for example 15 euros per person to have a putt on the putting green .The comparison with a hotel in Asia is very marked .