Great Hotel Disappointing Food
Excellent hotel with staff to match. The bedroom and bathroom were furnished to a high standard. The hotel was surrounded by wonderful gardens with ornamental lakes containing black swans. There is a huge putting area maintained to a standard which would be the envy of many golf clubs. For me a major negative was the catering. We were on half board and tried all three restaurants but each was a major disappointment. The menus were limited, lacking imagination and not of a standard I would expect from a five star hotel. I would stay there again but only B&B - breakfast was excellent.
Hotel Botánico
Dear davidmD6203LM, Thank you for taking the time to share your feedback. We are delighted to hear that you enjoyed your stay with us and found our bedrooms and bathrooms up to your standards. We are also very proud of our gardens with ornamental lakes, and grateful that you noticed the care we put into maintaining our putting area. We strive to provide all of our guests with exceptional dining experiences, so it's unfortunate that we fell short in this regard during your stay. Please be assured that your comments have been taken into account, and we will use them to better serve all of our guests in the future. Thanks again for choosing us for your stay – it was a pleasure having you as our guest! Kindet regards Gustavo Escobar General Manager