Old style grandeur in North Tenerife...

We had a wonderful stay at this hotel in the north of Tenerife. We booked through Leaders (LHW) and we're delighted to find out that our family room had been upgraded upon check-in to two fabulous interconnecting junior suites. We adored the old style European city grandeur of this hotel which is unusual to find in the Canaries; pool bar service, pillow menu etc... We visited the pool side restaurant for lunch on several occasions and the service was good as was the food. There are three pools but only one that children and families are permitted to use, unless you include the very shallow infants pool. We found that the temperature of the main family pool was chilly, perhaps the temperature could be increased by a couple of degrees to make for a more comfortable experience, especially considering the cooler and windier northern location of this hotel. We used the large adults only spa pools on one occasion and they were beautifully warm. Perhaps it's a little unfair that parents have to brave the much cooler main pool if they wish to swim as a family! This experience could definitely be improved. The breakfast buffet was plentiful and of a high quality. However, service was a little lacking here, at times you had to wait a long time before a server would come over to take your coffee/tea order. All in all, we had a lovely time and would definitely return at some point in the future, but perhaps when we can be assured of warmer weather to avoid the chilly swimming experience.