Lack of language but still good, my rate: 4,5 stars
+ Very nice and clean room ( they clean them twice a day). Free water with no all inclusive Option is very nice. Very nice Spa with professional people (Tatjana is the best Yoga and pilates teacher, also she makes a perfect massage and knows what you need and is the only good speaking person in the hotel). The Restaurants in the evening are good tasting. - The breakfast is all The same and not very good (like in 3-4 Stars hotel). The oranges for the fresh Juice are definitely not washed. The Personal at breakfast time has a Lack of language skills. Lack of english knowledge im Spa, you have a feeling they don't care about your wishes and even Chef of Spa cannot explain the Difference between Services.
Hotel Botánico
Dear 777irenar It is a delight to hear about your positive experience at our hotel. We are pleased that you found our rooms to be comfortable and clean, and that our complimentary water was appreciated. We pride ourselves on maintaining the highest standards of cleanliness and hospitality, and it's encouraging to know that this did not go unnoticed. Your kind words about Tatjana are much appreciated. She is indeed a valued member of our team who is dedicated to providing the best possible service to our guests. Your compliment will surely be passed on to her. However, it is regrettable to learn about your concerns regarding the breakfast and language skills of our staff. We strive to ensure our guests have a seamless experience, and it's disappointing to hear that we did not meet your expectations in these areas. We do take pride in our diverse food offerings and it is unfortunate that our breakfast did not meet your expectations. We always aim to provide a wide variety of high-quality options that cater to all of our guests' tastes. In terms of language skills, we understand the importance of clear communication in providing excellent service. We acknowledge your concerns and appreciate you bringing them to our attention. We continually strive to enhance our guest experience and your feedback is invaluable in this process. Thank you once again for your review. We hope to have the chance to welcome you back to our hotel in the future, where we aim to provide an experience that meets and exceeds all your expectations. Sincerely, Gustavo Escobar General Manager Hotel Botanico & The Oriental Spa Garden 5*GL