Top class
I have stayed at this Hotel on a few occasions. It is the only hotel I have ever returned to. Fantastic SPA and facilities and love having an adult only/relaxing pool with waterfall, jets etc and which you have the option of wearing the provided robe/slippers or your own attire down to. Good shower/hair dryer. Lots of sockets. Staff are brilliant, efficient, happy and want you to have an amazing experience irrelevant of whether they are cleaners, waiters, reception etc. Had a wifi issue that was corrected immediately. Room etc always clean and efficient turn down. Lovely gardens and surroundings. Great choices at breakfast with options for evening meals. Will definitely be back again.
Hotel Botánico
Dear Voyager571151 Thank you for your kind words and for taking the time to review our hotel. We are delighted to hear that you have chosen to stay with us again and appreciate your recognition of our spa, facilities, adults-only pool and relaxation options. We are also glad that we were able to quickly resolve your wifi issue. We strive to provide superior customer service and pride ourselves on creating an amazing experience for our guests. Our staff works hard every day to maintain the high level of cleanliness of the rooms and public areas of our hotel. We value comments like yours that help us ensure we are meeting our goal of providing excellent hospitality services. Thank you again for choosing us and we look forward to welcoming you back soon. Kindest regards Gustavo Escobar General Manager