Good but not Great.
Firstly, and most importantly the staff were by enlarge terrific, nothing was too much effort. The main hotel was beautifully clean and very well presented. Breakfast was a delight plenty of choice and beautifully prepared and presented although the staff seemed a little disinterested in removing dirty crockery. On the negative side and reason why, I don't believe it is a true 5 star hotel. The main pool was dirty and during our weeks stay we never saw it being cleaned, The outside paving of the pool was to me unkempt, poor grouting, never cleaned and quite dirty. The pool attendant was preoccupied in covering all the beds at night rather than looking after the pool. Sitting on our balcony was quite painful during the day as we constantly had the noise of an angle grinder and banging from the adjacent rooms that were being updated. A bit disappointing as we are not sun worshippers.so chose the read on the balcony. The showers in the room were very ineffectual and if I had been 1 inch Taller (6'1" ) I would not be able to use at all due to headroom. I asked for the shower to be fixed 3 times and my request was unanswered, so I gave up as a bad job. I thought an iron would be included but had to ask for it twice. The spa external pool was delightful, albeit a bit too warm. We enjoyed our stay at the hotel and we were made to feel welcome but we did not like the resort, the hotel is situated at the top of a hill and whilst there is a free courtesy bus the times and frequency were not ideal and the walk back from the seafront is a killer and not enjoyable at all. In conclusion will I be staying at this hotel again, sadly not for me it lacks the finesse of a 5 star hotel.
Hotel Botánico
Dear 914alistairg, Thank you for taking the time to share your feedback about your recent stay at our hotel. We truly appreciate your candid comments and want to express our gratitude for the praise you have given to our hardworking staff. We are proud of their dedication to providing exceptional service, and it's always rewarding to hear when our guests have positive interactions with our Team. We are pleased to hear that you found our main hotel beautifully clean and well presented, and that you enjoyed the breakfast. Your comments about the cleanliness of the pool area have been noted, and we apologize for any lapses in this area. We are committed to maintaining high standards, and your feedback will help us address these issues. We are also grateful for your detailed comments about your room. We are sincerely sorry to hear about the issues you encountered with the showers, the angle grinder noise, and other concerns during your stay. Your feedback is invaluable, as it allows us to identify areas where we can make improvements for our future guests. Regarding the courtesy bus schedule and the hotel's location on the hill, we understand that this may have been a bit inconvenient for you, and we apologize for any discomfort this caused. We take your comments to heart, and they will be used to improve the guest experience at our hotel. Our goal is to ensure that all guests have a truly five-star experience during their stay, and we appreciate your feedback in helping us achieve this. We understand your decision not to return to our hotel, but we sincerely hope that you will consider us again in the future. We would love the opportunity to exceed your expectations and leave you with a more positive and memorable impression of your stay with us. Thank you again for sharing your insights, and we wish you all the best in your future travels. Warm regards, Gustavo Escobar General Manager